Live Operations Monitor
Manila Contact Center · Shift A
Calls in Queue
37
▲ 12% vs 1h
Avg Wait
01:24
▼ 8% vs 1h
Agents Online
64/72
89% staffed
Service Level
92%
▲ target 90%
Call Volume Last 8 hours
| Agent | Status | Calls | AHT | CSAT |
|---|---|---|---|---|
MR Maria Reyes | On call | 48 | 04:12 | 4.8 |
JC Jon Cruz | Wrap-up | 41 | 05:03 | 4.5 |
AL Ana Lim | Available | 52 | 03:48 | 4.9 |
RG Rey Go | Overtime | 39 | 06:20 | 4.2 |
Queue Health By skill
Billing Support12 waitingHealthy
Technical18 waitingBusy
Retention5 waitingHealthy
Escalations2 waitingSLA risk
Sentiment AI live
Positive 70%Neutral 20%Neg 10%